Essembi is a purpose built platform for software support teams.
Essembi gives you the ability to manage your entire software lifecycle in one platform. This gives the support team unique access to real-time data on the status of tickets, releases and new features.
Forget the era of the "when will this be done" Slack messages and enter the Essembi era where all your product information is just a click away.
Key features for the customer support team.
Log and track bugs in real-time from creation to completion.
With Essembi there is no need to track your help desk tickets and development issues in separate systems.
Log all customer issues into Essembi and report on their status in real-time so you can provide unprecidented support without constantly pinging other team members in the software lifecycle.
Get the real-time status of any ticket in Essembi.
Essembi gives you full transparency into the software development lifecycle to enhance your support capabilities.
Keep customers posted on where tickets are in the process as part of your world-class customer support process.
Minimize customer escalations with prioritization and tracking tools in Essembi.
Inneviatbly some issues may have a severe impact on a customer's business or the usability of the software. Escalation management helps prioritize and address these critical issues promptly, minimizing the negative impact on the customer and their operations.
Essembi gives you the tools to priortize, track and communicate the status of critical tickets as they flow through the software lifecycle.
Manage, prioritize and track customer feature request.
The DNA of any great software developer contains a gene where you listen intentively to customer feedback and work to incorporate feature requests into the software.
Essembi enables you to easily document feature requests, prioritize them and add them to the product backlog for review by the product team. As the request progresses through the team you can keep the customer in tune with what is happening behind the scenes.
Stay on the cutting edge of customer support best practices, AI and more.
Industry best practices, product updates and other resources to help you and your team grow.
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Q2 Roadmap Update
Essembi is busy building new features and adapting our 2024 roadmap to changes in the market and user feedback. Check out where things stand and what key features we are working on for your software team.
Q2 Roadmap Update
Essembi is busy building new features and adapting our 2024 roadmap to changes in the market and user feedback. Check out where things stand and what key features we are...
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Feature Spotlight: Sheet Data Entry
Update statuses, assignments, due dates and more – directly from sheets in Essembi. Utilize the litany of out-of-the-box sheets for roadmaps, backlogs, sprints etc. Replace spreadsheets with unlimited custom sheets to track any specific business or project needs.
Feature Spotlight: Sheet Data Entry
Update statuses, assignments, due dates and more – directly from sheets in Essembi. Utilize the litany of out-of-the-box sheets for roadmaps, backlogs, sprints etc. Replace spreadsheets with unlimited custom sheets...
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New Integration: Microsoft Teams
Your browser does not support the video tag. Essembi launches new systems integration with popular group chat and collaboration suite Microsoft Teams. Essembi's Microsoft Teams integration allows for the quick...
New Integration: Microsoft Teams
Your browser does not support the video tag. Essembi launches new systems integration with popular group chat and collaboration suite Microsoft Teams. Essembi's Microsoft Teams integration allows for the quick...
